Refund policy

Last updated: November 3, 2026

If you change your mind, you can return an unused Huvo Scale Pro in its original packaging within 30 days of delivery for a refund of the product price. Return shipping is paid by you.

How to return

1. Contact us through our contact form or at support@huvohealth.com within 30 days of the delivery date, with your order number. Please don't send anything back before we reply.
2. We'll reply within 1 to 2 business days with return instructions and the return address.
3. Pack the scale with its handle, quick start guide and original packaging.
4. Return shipping is paid by you. We recommend a tracked service, as we can only refund returns we receive.
5. Once the return arrives and we've checked it, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Condition

Change-of-mind returns must be unused, in like-new condition, complete with all parts and in the original packaging. We can't accept a change-of-mind return of a scale that has been used, damaged or is missing parts, and we'll let you know before sending it back to you.

Duo sets

You can return one or both scales from a Duo, as long as each scale you return meets the conditions above. If you return one, we refund the difference between the Duo price and the single price.

Damaged, faulty or wrong items

If your scale arrives damaged, doesn't work or isn't what you ordered, tell us within 14 days of delivery with a photo or short video. We'll send a replacement at no cost, whether or not you've used it, and you won't need to return the faulty unit unless we ask. Faults after that are covered by our 1-year warranty.

Cancellations

You can cancel before your order ships for a full refund. Contact us as soon as possible.

Your legal rights

This policy is in addition to any rights you have under consumer law where you live.